Office Coordinator

POSITION MANDATES  Position funding mandates searching for and hiring candidates with a disability with the skills to perform the essential functions of the job. Testing will be required.

POSITION SUMMARY

The Office Coordinator is a professional level consumer support position responsible for assisting visitors and callers providing information regarding SNCIL’s services and issues affecting people with disabilities and makes referrals to other community related services. The incumbent performs general clerical duties assigned by the Executive Director, maintains office inventory supply, orders office supplies, coordinates staff schedules, logs schedules into the agency calendar, reviews case files thirty (30) days after intake, assures file data has been entered correctly, maintains and monitors front desk assignments, and supervises the Information and Referral Specialists, coordinates recruitment and training for volunteers, and coordinates the completion of consumer satisfaction survey which are taken by telephone thirty (30) days after intake, upon completion of each individual goal, and at case deactivation.  The incumbent also

Generates monthly reports using Microsoft Excel, Access, and Word.

SALARY: $16 to $20 per hour depending on experience. 

BENEFITS: Fully paid Health, Vision, Dental, and Life Insurance. Paid holidays,We're Hiring

Sick leave, and 403b retirement plan with three-year vestiture period.

WORKS SCHEDULE:  M-F 8:00 – 5:00, 1 hour for lunch and two 15-minute breaks, some evenings, and weekends.

TRAVEL: Nevada Driver’s License and operational vehicle for office errands.

EQUAL EMPLOYMENT OPPORTUNITY.

The Agency is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Agency will provide reasonable accommodations to qualified individuals and encourages both prospective and current employees to discuss potential accommodations with Human Resources.

Qualified individuals with disabilities, minorities, women, and the elderly who possess the skills to perform the job are encouraged to apply.

SUPERVISION

No supervision.

ESSENTIAL JOB FUNCTIONS/DUTIES

Primary or essential job functions are highlighted as “bold.”  Secondary job functions are not “bolded.”

  • Meet and greet all individuals as they enter SNCIL.
  • Answer Phones.
  • Provide information about the Center’s Services to walk-ins and callers.
  • Provide direction and guidance to where consumers need to go for assistance.
  • Input intake file and date into the SNCIL computer system.
  • Perform research for finding information.
  • Perform data entry tasks for staff generated documentation.
  • Prepare various SNCIL documents and reports.
  • Coordinate recruitment and volunteer training for SNCIL.
  • Help new consumers understand their rights and responsibilities for independent living.
  • Perform job duties assuming responsibility and accountability for actions and decisions.
  • Complete job duties to assure compliance with state and federal laws and regulation
  • Complete daily, weekly, and monthly paperwork in a timely and accurate manner.
  • Exercise good judgment in performance of job duties.
  • Perform research for finding information.
  • Maintain a well-organized front desk and reception area.
  • Perform general office tasks such as making copies, sending faxes, filing documents.
  • Assist individuals in acquiring, maintaining, and improving self-help, domestic, socialization, and adaptive skills.
  • Attend staff training and meetings as directed.
  • Report workplace safety issues, consumer injuries, consumer threats to supervisory personnel.
  • Coordinates the completion of consumer satisfaction surveys thirty (30) days after intake, at goal completion, and at case deactivation.
  • Complete necessary training.
  • Perform related duties and responsibilities as required.
  • Perform other duties as assigned.

 

JOB-RELATED AND ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES, AND EXPERIENCE AND QUALIFICATIONS

  • Extensive knowledge of CIL operational requirements and independent living skills.
  • Familiarity with CIL rules, policies, and procedures, federal, state, and local laws, including disabilities.
  • Strong commitment to the mission and work of a CIL.
  • Demonstrated commitment to the philosophy of independent living, including consumer control, peer support, self-determination, equal-access, and individual and systems advocacy.
  • Possess compassion and a desire to work with the disabled and impaired community.
  • Possess excellent “project management skills.”
  • Extensive knowledge of benefit programs and administration, community-based services, employment rights, heath care programs, and ability to navigate these programs and systems.
  • Experience and skills in general office procedures.
  • Experience in outreach, public speaking, and interpersonal communication skills.
  • Working knowledge of available community resources for children with disabilities and their families; or the ability to gain working knowledge
  • Maintain competency in this profession through continued learning and attending and being an active participant in staff meetings and trainings.
  • Recognize the autonomy of the individual’s receiving services while also being attentive to reducing their risk of harm.

Ability to:

  • Develop and implement appropriate outreach plan develop
  • Understand and follow the CIL Strategic Plan.
  • Work with a diverse consumer population.
  • Make and track referrals and make information and referral calls.
  • Communicate with people with disabilities
  • Accept direction and work harmoniously with a wide range of individuals in a wide range of settings
  • Promote a positive and professional image in the community
  • Perform outreach and networking with other agencies, community partners, educational institutions, etc.
  • Produce effective communications materials, written and oral.
  • Assess and prioritize multiple tasks, projects, and demands.
  • Balance multiple priorities at one time with a calm demeanor in high stress situations.
  • Maintain strict confidentiality for all consumer information.
  • Work in a team environment and as an individual.
  • Observe and record programming and behavioral data.
  • Promote a positive and professional image in the community and remains flexible while maintaining a good sense of humor.
  • Establish effective relationships with governmental agencies, clients, staff, and vendors.
  • To think and act strategically.
  • Maintain financial security by adhering to internal controls.
  • Problem-solve using creative and individualized approaches.
  • Support individuals to learn, maintain, or improve skills through their participation in everyday life activities.
  • Work safely, with difficult people, and flexible hours.
  • Develop training materials and put on individual and group training events.
  • Establish and maintain effective and efficient working relationship with co-workers.
  • Work in a demanding and stressful environment remaining “calm and objective.”
  • Exercise creative planning and documentation skills
  • Complete compensation reports and data in a timely manner.
  • early with staff and consumers, verbally or
  • Communicate clearly with staff and consumers orally, in writing, and with a computer.
  • Use effective telephone etiquette.
  • Mathematical skills, addition, subtraction, multiplication, and division, and must be “detail oriented.”
  • Personal integrity and professionalism with the ability to work independently, utilize time management skills, ambition, loyalty, and motivation.
  • Must be honest, fair, dependable, and respect the rights and privacy of employees and consumers.
  • Update job knowledge by participating in educational opportunities; reading professional publications.

Excellent Computer skills required including:

  • Microsoft Word, Excel, PowerPoint, and Outlook.
  • Internet.
  • Cloud-based storage
  • CIL First Database Agency specific software.
  •  Intuit QuickBooks

Read, write, and speak English. Spanish is a plus.

MINIMUM QUALIFICATIONS

Education, Training, and Work Experience

  • 21 Years of age and be an individual with a disability as defined by the Americans with Disabilities Act and the Americans with Disabilities Amendment Acts.
  • Bachelor’s degree preferred but not required and/or five (5) years progressive experience working in a CIL environment.
  • Demonstrated commitment to the philosophy of independent living.
  • No criminal offenses relating to harming others.
  • Must be able to pass pre-employment substance abuse tests and a comprehensive personal background state and federal clearance.

Licenses and Certifications

  • Ability to perform data input at 45 words per minute accurately.
  • Possess or be able to acquire federal background clearance, Level 5.

Physical Ability

  • See the Physical Job Requirements Section at the end of this job description.
  • Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.

Environmental Factors

  • Works on-site in an office with limited exposure to adverse or extreme environmental conditions.

EQUAL EMPLOYMENT OPPORTUNITY.

  • The Agency is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Agency will provide reasonable accommodations to qualified individuals and encourages both prospective and current employees to discuss potential accommodations with Human Resources.
  • Qualified individuals with disabilities, minorities, women, and the elderly who possess the skills to perform the job are encouraged to apply.

Benefits: Fully paid Health, Vision, Dental, and Life Insurance. Paid holidays,

Sick leave, and 403b retirement plan with three-year vestiture period.

Work Schedule: M-F, 8:00 – 5:00, 1 hour for lunch and two 15-minute breaks.

Travel: Nevada Driver’s License and operational vehicle for office errands.

DUE DATE: 

Please forward a resume or application and cover letter to asantiago@sncil.org, attention
Alicia Santiago, March 18 -27, 2026.