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Gas/Service Stations
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The Americans with Disabilities Act (ADA)
requires places of public accommodation and
commercial facilities to make reasonable accommodations
in order to allow people with disabilities to participate
in everyday activities. Service stations are included
in this category of "public accommodations" — and the following provides an overview of what is
required of these establishments in serving people
with disabilities.
• Service station attendants on duty at self-service only stations are required to pump gas
for customers with mobility or manual impairments who are unable to pump gas themselves. The
only exception to this rule is when there is only
one attendant on duty and that attendant is required
to stay in a security booth in order to prevent
public access to the cash register.
• Attendants at service stations that offer both full service and self-service pumps are required to pump gas at self-service pumps (at the normal selfservice price) for customers with mobility or manual impairments who are unable to pump gas themselves. However, attendants are not required to provide the full array of services available at full service pumps (e.g. cleaning windows and checking oil) when serving a disabled customer at the self-service pump.
• The services of a sign language interpreter are not necessary to accomplish transactions that are short and straightforward with a deaf or hearingimpaired person. However, service station attendants must allow extra time to communicate by writing notes if necessary. Similarly, when communicating with customers with speech impairments, service station attendants are expected to allow sufficient time for such a customer to communicate via word board or other means of communication.
• Service stations may not charge extra for any accommodations or alternative services associated with serving disabled customers under the ADA.
Today, the majority of service stations offer selfservice pumps only; and while, in theory, the accommodations described above make sense, it is not always easy to locate attendants at self-service stations without calling from a cellular phone or going into the station to request assistance. This can be a great inconvenience or impossibility for mobilityimpaired customers. For this reason, we have included the following list of service stations in the Las Vegas area that offer full-service pumps, as well as self-service pumps.
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